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Shipping and Returns


Free Nationwide Delivery for all orders over €250 plus vat.

For orders under €250 we charge €20 plus vat for delivery. Deliveries are normally dispatched in 1-5 working days. For an update on your delivery status please email sales@partel.ie or contact us at 0818 333355.

We are very happy to ship to our overseas customers; however delivery costs will depend on the product- please email sales@partel.ie or contact us at 00353 818 333355 for a quotation.

Deliveries will be made by the carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery. All registered deliveries are insured against physical loss or damage. Check the parcel in front of the deliverer. If you observe any damage, describe them on the receipt of delivery. Do not forget to date, sign and keep a double of the receipt – otherwise the insurance will not apply.

If we are not able to deliver your goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.

We may deliver the goods in instalments if the goods are not available at the same time for delivery.

If the customer is in arrears with an agreed payment, TIS has the right to cease carrying out the contract, or to retain goods that are ready for delivery, without any restriction of its statutory rights and without the customer having the right to demand compensation.

Goods returned

Because you are buying the goods by mail order, you may have a right of cancellation. If you do (and only if you do), these are the terms which apply:

  • You must tell us you wish to cancel within 3 working days after the day of your receipt of the goods;
  • In any event, you may not cancel orders for handmade, specially commissioned or personalised goods;
  • The goods must be returned to us within 7 days of you telling us you wish to cancel:
    • with both goods and all packaging in their original condition;
    • Securely wrapped;
    • Including our delivery slip;
    • At your risk and cost.
  • We will refund you the full purchase price of the goods within 30 days of you telling us you wish to cancel;
  • If you do not return the goods to us within 7 days of you telling us you wish to cancel, we cannot give refunds.